Troubleshooting Connection to the Storage Service

storageN

  • The use of storageN within these documents indicates that any storage platform can be used.

  • Current available storage platforms:

    • storage1

    • storage2

Windows troubleshooting

Open the Windows Powershell.

../../_images/win-powershell.png

Enter the following command to perform a connection test to the storage service

Test-NetConnection -Port 445 -InformationLevel "Detailed" -ComputerName "storageN.ris.wustl.edu"

Please be patient as the test may take a few minutes to complete.

A result of TcpTestSucceeded : True indicates that a network connection to the storage service succeeded

../../_images/win-tcp-test-succeeded.png

If you are experiencing problems with accessing your storage allocation on your Windows computer and the above test returned a TcpTestSucceeded : True result - please contact our Service Desk for further assistance.

If the above test fails with a result of TcpTestSucceeded : False

../../_images/win-tcp-test-failed.png

Please contact WUIT Support or your local network administrator for more help.

Mac and Linux troubleshooting

Open a terminal and enter the command to perform a connection test to the storage service

nc -vz storageN.ris.wustl.edu 445

Please be patient as the test may take a few minutes to complete.

If the test is successful, the following result will appear

../../_images/mac-tcp-test-succeeded.png

If you are experiencing problems with accessing your storage allocation on your Mac or Linux computer, and the above test was successful - please contact our Service Desk for further assistance.

A failed test will result in the following

../../_images/mac-tcp-test-failed.png

If the test returns a failed result, please contact WUIT Support or your local network administrator for more help.